Effective Date: 27 April 2026

Welcome to The Hair Cartel. By accessing our website, purchasing our products, or placing an order with us, you agree to the following Terms & Conditions. Please read them carefully.

1. General
The Hair Cartel is a South African haircare brand offering luxury haircare products for retail and bulk purchase. These Terms & Conditions govern the use of our website, products, and services.

We reserve the right to update, amend, or change these Terms & Conditions at any time without prior notice. Updated terms will be published on our website.

2. Products
We strive to ensure all product descriptions, images, pricing, and ingredient information are accurate. However:
- Product packaging may vary slightly from images shown online.
- Colours and product appearance may differ slightly due to screen settings.
- Product availability is subject to stock levels.
- We reserve the right to discontinue products without notice.

3. Orders & Payment
- All orders are subject to acceptance and availability.
- Full payment must be received before orders are processed and dispatched.
- We accept secure online payments through approved payment gateways.
- In the event of a pricing error, we reserve the right to cancel or amend the order and notify the customer.

4. Retail Orders
Retail orders are intended for personal use unless otherwise agreed in writing.

5. Bulk / Wholesale Orders
Bulk orders may be subject to:
- Minimum order quantities
- Separate wholesale pricing
- Custom lead times
- Specific payment terms agreed upon in writing

Wholesale pricing and reseller arrangements are available on request.

6. Shipping & Delivery
- Delivery times are estimates and may vary depending on location, courier services, and peak periods.
- The Hair Cartel is not responsible for courier delays outside of our control.
- Customers must ensure delivery details are correct when placing an order.
- Additional delivery fees may apply for remote areas.

7. Returns & Exchanges
Due to hygiene and safety reasons, opened or used haircare products may not be returned unless the product is faulty or damaged.

Returns may be considered if:
- The incorrect product was supplied
- The product arrived damaged
- There is a manufacturing defect

Customers must notify us within 7 days of receiving the product and provide proof of purchase.

Approved returns must be unused, sealed where applicable, and in original packaging.

8. Allergies & Product Use
Customers are responsible for reviewing ingredient lists before use.

We recommend conducting a patch test before using any new haircare product.

The Hair Cartel is not liable for allergic reactions, sensitivities, misuse, or use contrary to instructions.

9. Intellectual Property
All content on our website—including branding, logos, images, product descriptions, designs, and written content—is the property of The Hair Cartel and may not be copied, reproduced, or used without written permission.

10. Privacy
Customer information is handled confidentially and used only for processing orders, communication, and improving our services in line with our Privacy Policy.

11. Limitation of Liability
To the fullest extent permitted by law, The Hair Cartel shall not be liable for indirect, incidental, or consequential damages arising from the use of our products or website.

12. Governing Law
These Terms & Conditions are governed by the laws of South Africa.

13. Contact Us
For questions regarding these Terms & Conditions, wholesale enquiries, or customer support, please contact The Hair Cartel through our official website or customer support channels.

Whatsapp line 0738318260

Store direct contact 0688801121