SHOP B37 BELLVILLE ACCESS PARK
ONLINE AND INSTORE
MON-FRI
09:00 till 17:00
SATURDAY
09:00 TILL 15:00
PUBLIC HOLIDAYS
09:00 TILL 15:00
This return policy outlines the conditions under which items can be returned. Customers must return items within 7 days of the original purchase date. If an item is ordered and not collected within this period, it becomes non-returnable. To initiate a return, there must be a valid reason, and the item must be in its original, unused condition with intact packaging. Items generally are not eligible for return unless they are damaged upon receipt. It's essential to check and confirm the condition of all items at the time of collection to ensure any issues can be addressed promptly.
If you experience any issues with your order within the 7-day period, you can contact the Hair Cartel team at 0738318260 or via email at info@thehaircartel.co.za during business hours, Monday through Friday from 9 AM to 6 PM. If you're eligible for a return or refund, your request will be escalated to Payfast, the third-party payment carrier. Refunds typically take 7-14 business days to process, and a 15% fee will be deducted to cover administrative and third-party fees.
At The Hair Cartel, we cater to everyone — from kids to adults — with products designed for all hair types.
Our carefully selected range is sulphate-free, paraben-free, and cruelty-free, giving you high-quality hair care you can trust.
We also provide an exciting opportunity to start your own business from the comfort of your home. By selling our products at retail prices while enjoying exclusive agent pricing, you can grow your income with ease.
And the best part? The more you buy, the better your pricing — helping you maximise your profits while offering quality products your customers will love.
SHOP B37 BELLVILLE ACCESS PARK
ONLINE AND INSTORE
MON-FRI
09:00 till 17:00
SATURDAY
09:00 TILL 15:00
PUBLIC HOLIDAYS
09:00 TILL 15:00
The Hair Cartel was created from a genuine love for hair care and helping people feel confident in themselves. What started as a passion for quality products grew into a brand focused on making professional hair care affordable and accessible to everyone. We are dedicated to building a trusted community where beauty, confidence, and self-care come first.