The Hair Cartel's shipping policy is designed to provide customers with reliable and efficient delivery of their hair products. Typically, orders are processed within 1-2 business days, ensuring a quick turnaround from purchase.

Delivery Policy

At The Hair Cartel, we are committed to ensuring that your order is processed quickly and efficiently. Once your order has been packed and dispatched, it is handed over to a third-party courier company for delivery.

Use of Third-Party Couriers

We make use of several trusted and reputable courier services to deliver your orders. All parcels are carefully handed over to the courier along with accurate delivery details. Once the parcel has been collected by the courier, the responsibility for delivery rests with them. Should parcels be misplaced we at the hair cartel will try our utmost best to have the parcel located and sent to you.

Tracking Your Order

For your convenience, we provide a reliable tracking service for all orders placed through our website. You will receive a tracking number once your order has been dispatched, allowing you to monitor the progress of your delivery directly with the courier.

Changes and Delivery Queries

Please note that once your parcel has been handed over to the courier, we are unable to make any changes to your order, delivery address, or delivery details on our system.

• For any changes, delays, or delivery-related queries, you will need to contact the courier company directly using the tracking number provided.
• The courier will be best placed to assist with updates such as rescheduling delivery, redirecting your parcel, or resolving delivery issues.

Our Commitment

While The Hair Cartel takes every measure to ensure your order is dispatched safely and on time, we rely on our courier partners to complete the final leg of delivery. We only work with couriers who have proven to be reliable, efficient, and professional in handling customer parcels.

alternatively you can send your own courier by sellecting the self collect option.

Standard shipping/delivery usually takes 1-7 business days.